• What are your shipping policies?

    Due to the high cost of shipping, we ship products only to the 48-contiguous continental United States.  You must provide a physical street address – a PO Box or APO address is not acceptable.  We do not ship to Alaska, Hawaii or Puerto Rico.

    Our products are shipped via FedEx Ground and typically arrive in 3-4 days from date of purchase. The estimated delivery time (business days) will be noted on your purchase confirmation.

    When the FedEx tracking document is created, you will receive an email with your FedEx tracking number.  You can then track the status of your order and delivery at www.fedex.com.

  • What are your refund policies?

    If for any reason you, the end-user consumer, are not satisfied with your product, we will refund to you the purchase price or provide you with a replacement. Please contact Consumer Affairs at 1-877-229-3724 or email us.  

    All requests for a refund must be accompanied by original purchase receipt, print or digital, as instructed by the consumer affairs representative.  

    If the reason for refund is related to your purchase through our BioAdvanced.com website, we will credit the purchaser their purchase price to the original form of payment.

    If the reason for refund is related to the use of your BioAdvanced product, our consumer affairs team can assist you, and if approved, we will issue a check to you for the refund amount.

    For refunds related to your purchase, the following conditions must apply.

    - The item must have been sold on our online store

    - The refund request must be made within 28 days of delivery

    Feel free to contact our Consumer Affairs representative at 1-877-229-3724 or email us.

  • Can I request an exchange instead of a refund?

    We will assist you with an exchange so long as the product was purchased on Bioadvanced.com. To exchange an item, contact consumer affairs at 1-877-229-3724 or email us.

  • How long does a refund take to process?

    Refunds are processed within one business day of being approved by the consumer affairs team. The credit will be forwarded to your credit card company or bank, and posted to your account in accordance with the terms between your credit card company or debit card and the issuing bank. Typically, the credit will appear on your account within 3-5 business days of being processed.

  • How can I write a product review?

    1. On the appropriate  product page, scroll to the area next to the product image. There, you will see a “Write a Review” link.

    2. Once you click on that button you will see an image of the product, a text box, a rating section, and corresponding questions about your experience with the product. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and pictures or videos of your experience. 

    3. Accept the Terms & Conditions, then, click on the ‘Post your Review’ button.

    4. Once you’ve submitted your review, it may take up to 1-2 business days for it to appear on the site.

    Please review our Terms of Use for the legal terms and conditions concerning your submission of reviews.

  • Do you run sales on products?

    Currently, BioAdvanced.com does not run sales on our products. Promo Codes and Rebates on our Savings page are available year round.

  • The item I want is out of stock? What should I do?

    We understand how important it is to get the right item and how frustrating it can be when it’s out of stock. 

    If the item you want is unavailable through the listing you’re currently viewing, we recommend using the Buy Now feature to locate the product from nearby retail partners. Many stores stock our items. If the product is available at a retailer near you, our Buy Now feature will indicate this, the location and the price of the product at their store.

  • What payment methods do you accept?

    BioAdvanced currently accepts Visa, MasterCard, Discover, Apple Pay, Google Pay and American Express for all orders.

  • Do you accept Cashier’s Checks or Money Orders?

    BioAdvanced.com currently accepts Visa, MasterCard, Discover Apply Pay, Google Pay and American Express for all our orders. We do not currently accept Cashier’s Checks or Money Orders.

  • What can delay my order?

    If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

    We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

  • Can I pay with more than one card/form of payment?

    Any prepaid gift card with a Visa, Mastercard, American Express, or Discover logo/insignia on it will be processed like an actual credit/debit card and only one credit card can be used per order.

  • What happens if there’s a delivery mishap or my product arrives damaged?

    Please contact Customer Service at 1-877-229-3724 or email us

    If your BioAdvanced product is received damaged or otherwise unusable, we will ship a new product to you at no cost. Proof of purchase will be required for refund or replacement.  We will also require a photo of the damaged item as it was received.

  • How do I track my orders and payment?

    Once you have placed your order, we will send you a confirmation email to track the status of your order.

    Once your order is shipped we will send you another email to confirm the expected delivery date, as well as the link to track your order (when the delivery method allows it).

    Additionally, you can track the status of your order from your "order history" section on your account page on the website.

  • How do you ship orders?

    BioAdvanced.com partners with FedEx to ship our orders. Expedited orders are also delivered by FedEx.

  • How long does it generally take for items to arrive?

    Orders generally take 2 to 4 business days to arrive. Weather and incorrect billing or shipping information can delay orders further.

    Due to Covid-19, circumstances could arise with FedEx that may also delay your order further.

  • Do you offer expedited shipping?

    Currently we do not offer expedited shipping due to Covid-19 restrictions.

  • Do you have physical stores?

    We currently do not have physical stores under our brand name. Many of our products are sold through major home improvement retailers, hardware stores, and independent garden centers throughout the US.  However, not all stores carry all products.

    The list of stores near you that resell our products can be found on our Buy Now links on each product page.

  • Is there a warranty on your items?

    We guarantee all BioAdvanced products sold through our online store to be free of defect. All our products carry our Satisfaction Guarantee: If you are not satisfied with this product, we will gladly refund your original purchase price.

    We will exchange an item or provide a refund for any a defective BioAdvanced product that meets the following conditions:

    • The item must have been sold on our online store
    • The exchange or refund request is made within 28 days of delivery

    If you have a refund or exchange request resulting from a defective item please reach out to our support at 1-877-229-3724 for more information on how to proceed.

    Returns of products purchased through a retailer should be processed through the retailer at which the product was purchased.

  • Do you offer rebates or coupons?

    Yes, we offer rebates all year long. To review available rebates and instructions on how to claim your rebate, please go to our Savings page.

  • How do I apply a coupon or discount code?

    1. After clicking the Cart icon in the upper right-hand section of BioAdvanced.com, proceed to Checkout

    2. On our Checkout page, there is a section above the final purchase price to enter a Promo Code.

  • You offer rebates. Can I get a discount on my purchase and apply for a rebate?

    Yes, we offer rebates all year long. To review available rebates and instructions on how to claim your rebate, please go to our Savings page.

  • What if I am not satisfied with the performance of my product?

    We are very sorry that our product did not meet your expectations. We will gladly offer a full refund or provide a replacement like-product for you. 

    Please contact our consumer affairs team at 1-877-229-3724 or email us with the details. We want to know what didn’t work for you, and we may ask you questions about how the product was applied to help determine why it did not work as expected. And we might ask you to email us a photo or two, if applicable.

    We will ask you to provide proof of purchase (your Order number).

    If you have product remaining in the bottle or bag, you will need to contact your local waste management company for instructions on how to dispose of the product or package.

  • How do I return a product that was a gift?

    BioAdvanced is very sorry that your gift did not work for you. Please call the BioAdvanced Consumer Affairs Team at 1-877-229-3724 for assistance returning the item. 

    We will need some information in order to pull up the account that the gift was purchased on. Please provide the purchaser’s phone number, first and last name, or email address. Any refund processed for a gift item will be credited to the original purchaser's form of payment.

  • Why can't I purchase a product?

    Selected products are restricted from purchase in certain states. Please see shipping restrictions on individual product pages to determine if a product cannot be purchased in your area.

    Should you add one of those select products to your cart, you will see a warning that lists the states to which those select products cannot be shipped.

  • How can I get assistance if I have further questions?

    If you have any questions not noted in our FAQ sections, please reach out to our Consumer Affairs Team at 1-877-229-3724 or email us.

  • When will my item ship?

    • We process orders Monday through Friday, except legal Holidays.
    • While we normally offer 2-day shipping options, due to Covid-19 restrictions, we will temporarily only offer Ground shipping.

    Please note: Due to EPA regulations, some states may restrict purchasing of select products. The product page will be designated with the state restrictions, if necessary.

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